Worried About A Child

Information, help, support and advice if you are worried about a child in Medway.

Making a referral to Medway Council Children's Social Care

If you are a member of the public with concerns that a child or young person living in Medway is suffering from harm please use the following contact details;

  • Tel: 01634 334466


Medway's First Response service

Telephone: 01634 334466 24 hour emergency number 03000 419191

Medway now have a new referral and contact form for members of the public and professional where you can report any safeguarding concerns about a child or young person. Once the form has been submitted, it will be reviewed and assessed and action will be taken.

To report a child safeguarding concern on line please

follow this link

To report an adult safeguarding concern

please follow this link

Medway Children's Services Social Work Structure Changes

Alternative telephone numbers where you have concerns about a child.

  • NSPCC 08088005000
  • Child Line 08001111
  • Medway Police 01622690690

Useful contact details

Information for professionals who are worried about a child.

Thresholds for children's services

Making a referral to the MSCB

The safety of children in Medway is our priority and it is everybody’s responsibility.
It is important that professionals and organisations protecting children to reflect on
the quality of their services and learn from their own practice and that of others.

Good practice should be shared so that there is a growing understanding of what
works well. Conversely, when things go wrong there needs to be a rigourous,
objective analysis of what happened and why, so that important lessons can be
learnt and services improved to reduce the risk of future harm to children.
To ensure that children are safeguarded properly by agencies working effectively
together the MSCB supports a “Safeguarding Children Reporting and Learning
System” and “Case review referral”.

There are several types of review which can be chosen to refer a case to; Serious Case Review, Lessons Learned Review, Case File Audit, Good/Practice Review, Single Agency Individual Management Review.  Details of the types of review and the referral form can be found by following the link below;

Department for Education (DfE) Campaign

“Together we can tackle child abuse”

The Department for Education (DfE) has recently launched a communications campaign to encourage members of the public to report child abuse.

The campaign aims to encourage the public to report their concerns in order to get help to children more quickly. DfE aims to create a new social norm around reporting and tackle the barriers that stop people taking action. The campaign will address all forms of abuse and child neglect.

The core audience for the campaign is parents aged 25-40. Research shows that this group is most likely to feel confident about reporting and can therefore be nudged into action.

The campaign encourages the public to call their local authority’s children services phone line if they are worried or concerned that a child has, or is likely to suffer harm, neglect or abuse.

For Medway this should be the First Response Service.

Telephone: 01634 334466

Click here to see DfE Child Abuse Campaign Leaflet

Click here to see DfE Child Abuse Campaign Poster

Please can you support and publicise the campaign by circulating this information to colleagues, promoting the attached materials in public facing areas and through newsletters and using your agencies social media accounts to share information we will be publicising through the MSCB twitter account (@MedwaySCB).

NSPCC's New Whistleblowing Helpline

The Advice Line has been developed to provide support to employees wishing to raise concerns over how child protection issues are being handled in their own organisations. The NSPCC Whistleblowing Advice Line can be reached on 0800 028 0285, free of charge and you can remain anonymous if you would like.

The Home Office commissioned the NSPCC to manage the advice line after a firm commitment to do so was made by the Government in its Tackling CSE report in March 2015. The advice line is there to provide alternative support to employees and not to replace any current practices or responsibilities or organisations working with children. The NSPCC advisors would encourage professionals to raise any concerns about a child to their own employer in the first instance.  However, the advice line offers an alternative route if whistleblowing internally is difficult or professionals have concerns around how matters are being handled.

More information about whistleblowing and the advice line is available on the NSPCC website

Worried about a child Safeguarding Procedures Training